Privacy Policy

Last updated: April 1, 2026

1. Introduction

Topqer, operated by Accron Revolutions (Private) Limited ("Topqer," "we," "us," or "our"), is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and share your information when you use the Topqer platform, including our mobile applications, website, and related services (the "Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  • Account Information: Name, email address, phone number, profile photo, and password when you create an account.
  • Service Request Data: Descriptions of requested services, uploaded photographs, preferred time slots, and property details.
  • Payment Information: Payment method details, billing address, and transaction history processed through our secure payment partners.
  • Communication Data: Messages, reviews, ratings, and feedback you submit through the Platform.
  • Verification Data (Service Providers): National Identity Card details, professional certifications, business registration documents, and bank account information.

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Location Data: With your consent, we collect precise GPS location data for service matching, real-time tracking, and delivery optimisation.
  • Usage Data: Pages visited, features used, time spent on the Platform, search queries, and interaction patterns.
  • Log Data: IP address, browser type, access times, referring URLs, and crash reports.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Background check services for Service Provider verification
  • Payment processors for transaction verification
  • Social media platforms if you choose to link your accounts

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To facilitate service requests, matching, inspections, quotes, scheduling, and payments.
  • Account Management: To create and manage your account, verify your identity, and process your transactions.
  • Communication: To send service updates, notifications, promotional messages (with your consent), and customer support responses.
  • Quality Assurance: To monitor service quality, manage reviews and ratings, and handle dispute resolution.
  • Platform Improvement: To analyse usage patterns, conduct research, debug issues, and improve the Platform's features and performance.
  • Safety and Security: To verify identities, prevent fraud, ensure platform integrity, and comply with legal obligations.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes in Sri Lanka.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Between Clients and Service Providers: We share relevant information between parties to facilitate service delivery, including names, contact details, service addresses, and job details.
  • Service Partners: We share information with trusted third-party service providers who assist us in operating the Platform, including payment processors, cloud hosting providers, and analytics services.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure payment processing through PCI-DSS compliant partners
  • Regular security audits and vulnerability assessments
  • Role-based access controls for internal systems
  • Secure cloud infrastructure with redundancy and backup

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may also retain certain information for longer periods as required by law, for legitimate business purposes, or to resolve disputes.

When your data is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for data processing where consent is the legal basis.
  • Object: Object to processing of your personal data for certain purposes, including direct marketing.

To exercise any of these rights, please contact us at hello@topqer.lk. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use the Platform
  • Provide personalised content and recommendations
  • Measure the effectiveness of our marketing campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the Platform.

9. Location Data

The Platform collects location data to provide core functionality, including matching you with nearby Service Providers, enabling real-time tracking during service delivery, and optimising service coverage areas. You can disable location services through your device settings, but this may limit certain features of the Platform.

10. Children's Privacy

The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will promptly delete that information.

11. International Data Transfers

Your information may be stored and processed in countries other than Sri Lanka where our service providers operate. We ensure that any such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: hello@topqer.lk
  • Phone: +94 77 049 2478
  • Address: Colombo, Sri Lanka